Privacy Policy

Updated August 2021

Our website address is:


Thank you for visiting the Rebalance Therapy website. This privacy policy tells you how we use personal information collected at this site, at our classes, during our appointments, on our website, over the telephone and through our social media pages.


Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.


Note: the privacy practices set forth in this privacy policy are for the Rebalance Therapy website.  If you link to other third party websites, please review the privacy policies posted at those sites. Rebalance Therapy is not responsible for how data or information is treated/handled by any third party website that is linked to from our sites.


PLEASE NOTE: The following auto emails are considered operational, and will be sent regardless of whether a client has opted out of communication preferences:

Appointment Confirmation

Appointment Reminders

Email Purchase Receipt


1 Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses etc., when voluntarily submitted by our visitors, either on line or over the telephone. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.


We will not share your data with any third party organisation.


“Personal Information” is information that identifies you as an individual or relates to an identifiable person, such as name, postal address, telephone number, email address, credit card number, and social media account ID. It does not include strings of code such as browser cookie IDs.

“Subscriber” is any business or entity that subscribes to (or otherwise accesses or uses) our Service.


Personal Information we collect or obtain includes:

Contact details (e.g., name, address, email, telephone number),

Personal details (e.g., date of birth, education, nationality),

Health information relevant to your class or private consultation and for insurance purposes.

Financial and transaction data (e.g., purchase history, account information, shipping and billing information, etc.),

We DO NOT store financial data.


2 How we collect information?

We will collect information from our clients either over the phone or in person at the time of their first class or private consultation and may supplement it thereafter if changes in situations arise.



3 How will we use personal information?

Information collected will be used with regard to booking of classes, cancellation of classes, receipts and account information.

Only when and if the client agrees will they be added to our mailing list in order for us to inform them of Rebalance Therapy special offers and events taking place.

Other personal health information gathered will be used to design personalised private  sessions, and treatments and will not be shared or stored by electrical means.


We will never share this information with any third parties unless there is medical reason to do so and consent has been given.



4 Where will we store your information?

Everyone who attends a mat class, private session or soft tissue appointment fills in a consultation form. This asks you for name, address and phone numbers and has a large health information section. It also asks you to agree to a list of terms and conditions.

To be able to do her job as a soft tissue therapist and pilates teacher, Giselle Smith needs to ask for information about health conditions and injuries. It is very important you give accurate and current information to us, and keep her up-to-date with your state of health.

Registration forms are electronically stored using software. Any paper copies from pre-COVID are stored in a locked filing cabinet. Only Giselle Smith has access to the locked filing cabinet and to the electronically stored copies.

Giselle Smith does not discuss treating or teaching you or any details of your health with anyone. None of your information is passed to a third party unless under your explicit consent to release details.


5 Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site.

Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


You can learn more about cookies and the following third-party websites:


Network Advertising Initiative:



6 Distribution of information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.



7 Improving our service

If you have agreed that we can, Rebalance Therapy may contact you from time to time by e-mail or by telephone in order to get your feedback on the service we provide to you.



8 Information about products and services

It is very important to us that we provide you with the highest level of service. In order to help us do this, where you have agreed to receive such information, from time to time we may send you details of products and services, which we think, may be of interest to you.



9 Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by simply contacting us. If you have another query relating to your information, please contact us.



10 Third Party Payment Processor

We use Paypal to process payments.  If you make a payment through Paypal, your Personal Information may be collected by such processors directly and not by us, and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for, third parties’ collection, use and disclosure of your Personal Information. You can find out more about them and their security in this document



11 Data Retention

We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

The length of time we have an on-going relationship with you and provide the Services to you (for example, for as long as you keep using our services).

Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

In the case of a client’s treatment notes in soft tissue therapy, records are kept for 7 years after the last treatment. In the case of minors records are kept for 7 years after they reach the age of 18.




12 Deleting Information.

You can ask to unsubscribe from our mailing lists at any time by using the link at the bottom of all newsletters or by contacting us over the phone or email and making a request.



13 Contact Us

If you have any questions regarding this Privacy Policy you can contact us via email at or phone on 07966254258.